Frequently Asked Questions

Over the past 26 years we’ve been asked every question imagainable, so what we’ve done is put together a list of all our most asked questions. Feel free to get in touch should your query not be listed.

1How do I book an appointment?

You can book an appointment by popping into the salon during our opening hours or by telephoning Louisa on 01325 462497. We have an answering machine to take your call if we are not available, or you can email us at with any enquiries you have.

2What type of payment do you accept?

Cash, cheque payment or bank transfer

3Do I need to walk my dog before their appointment?

Walking your dog is a great idea and allows them to release some energy and go to the toilet before the grooming process starts. We feel it makes the process easier and more comfortable for your dog.

4Is there anything I need to bring?

You could bring your dog's favourite treats with you, something delicious which your pet won't refuse. We have found that treats act as a perfect reward for that good behaviour and help us gain your dog's trust.

5When should I take my puppy for their first grooming?

I prefer puppies from 16 weeks of age. Puppies are treated with extra special care and attention to familiarise them with the sounds and surroundings of the salon and introduce them to the grooming procedure. Owners of puppies should straight away begin to brush and comb their puppy gently. Treat as a game, and the puppy will be used to being brushed.

6How long will you keep my dog?

Our system minimises the time your dog is in the salon and provides a stress-free environment for them. Usually, your dog would generally take between 1 - 3 hours at our salon, depending on the dog's size, temperament, and coat condition.

7How often does my dog need to be groomed?

It depends on the breed of dog, their coat's growth rate, and their style. Most dogs can be
every 4-8 weeks, but we can advise you.

8Can I bring my Shampoo?

Yes, the price of your dog’s groom will still be the same.

9My Dog has just been neutered/spayed. Can they be groomed?

After the operation, we can usually groom your dog between 10-14 days providing everything has healed and the procedure has gone well. If you are at all concerned, always seek veterinary advice.

10Should I feed my dog before I bring them for grooming?

You may feed your dog a small amount as this can keep them comfortable during the grooming. Please do not overfeed and allow your dog the opportunity to toilet well before arrival.

11Do you do anal glands?

We do not express anal glands as we believe this is a job for a trained vet to perform safely and only if necessary. Most dogs do not need anal gland expression, and a vet should look into why they need expressing.

12Do you clip nails?

Yes, I will check nails and clip them where necessary; this is part of the grooming process. If your dog becomes anxious and too distressed, I will not attempt to do the nails and ask you to seek advice from your vet. If the dog needs only the nails checked and trimmed, please make an appointment.

Call or email Louisa if you have any additional questions….

01325 462497

We are members of The British Dog Groomers Association and the Pet Industry Federation (PIF)

The Pet Industry Federation combines five specialist trade associations under one umbrella group. Federation members are pet industry specialists and include groomers, pet boarders, pet retailers and manufacturers. We are the only organisation to represent all the different sectors of the pet industry: together our voice is stronger.

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